1. Introduction

This Privacy Policy describes how Katicha.com ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website, Katicha.com (the "Website"). By using our Website, you consent to the practices described in this Privacy Policy.   

2. Information We Collect

We may collect the following types of personal information from you:   

• Contact Information: Your name, email address, phone number, and postal address.
• Account Information: Your username and password (if you create an account).
• Order Information: Details about the products you purchase, your shipping and billing addresses, and payment information (processed by secure third-party payment processors).
• Payment Information: While we do not directly store your full credit card details, our payment processors will collect and process this information securely to complete your transactions.
• Browse Information: Your IP address, browser type, operating system, referring URLs, pages visited, and other information about your use of our Website.
• Device Information: Information about the device you use to access our Website, including device model and operating system.
• Communication Information: Records of your communications with us, including emails and customer support inquiries.
• Marketing Preferences: Your preferences for receiving marketing communications from us.
• Other Information: Any other information you voluntarily provide to us.

We collect this information in the following ways:   

• Directly from you: When you register an account, place an order, subscribe to our newsletter, contact us, or otherwise interact with our Website.
• Automatically: Through cookies and other tracking technologies when you browse our Website.
• From third-party sources: Such as payment processors and shipping providers to facilitate your orders.   

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfill your orders: Including order confirmation, shipping, and delivery.
• To manage your account: Including registration, login, and account maintenance.
• To provide customer support: To respond to your inquiries and resolve issues.
• To personalize your experience: To show you relevant products and content.
• To send you marketing communications: Such as newsletters, promotions, and updates about our products and services (where you have consented to receive such communications). You can opt-out of these communications at any time.
• To improve our Website and services: To analyze website usage and trends, and to develop new features and functionality.
• To prevent fraud and ensure security: To detect and prevent fraudulent transactions and other illegal activities.
• To comply with legal obligations: To respond to legal requests and comply with applicable laws and regulations in Nepal.
• To administer surveys and contests: If you participate in any surveys or contests we may offer.   

4. Sharing Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: Third-party companies that provide services to us, such as payment processing, shipping, email marketing, website hosting, and analytics. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.   
• Business Partners: In some cases, we may partner with other businesses to offer products or services. We will only share your information with these partners with your consent.
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or in response to a valid legal request.   
• In Connection with a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.   
• With Your Consent: We may share your information with other third parties with your explicit consent.   

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using secure server infrastructure.
• Implementing encryption technologies (such as SSL) to protect sensitive information during transmission.   
• Restricting access to your personal information to authorized personnel only.
• Regularly reviewing and updating our security practices.   

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.   

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable laws and regulations in Nepal. This may include retaining your information even after you close your account if it is necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Rights

Depending on the applicable laws in Nepal, you may have certain rights regarding your personal information, including:

• The right to access: You may have the right to request access to the personal information we hold about you.   
• The right to rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• The right to erasure: In certain circumstances, you may have the right to request that we delete your personal information.   
• The right to restrict processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.   
• The right to object to processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.   
• The right to data portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.   

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

8. Cookies and Similar Technologies

We use cookies and other similar technologies (such as web beacons and pixels) to collect information about your Browse activities on our Website. Cookies are small text files that are stored on your device when you visit a website.   

We use cookies for various purposes, including:

• To remember your preferences: Such as your language settings and items in your shopping cart.
• To analyze website traffic: To understand how users interact with our Website and to improve its performance.
• To personalize your experience: To show you relevant content and advertisements.
• For essential website functionality: To enable basic functions of the Website, such as logging in and processing orders.   

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Website.   

9. Third-Party Links   

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our Website is not intended for children under the age of [Specify Age, e.g., 16]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.   

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.   

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

[Your Email Address] [Your Physical Address (Optional)] [Your Phone Number (Optional)]

Please remember to replace the bracketed information above with your specific details and consult with a legal professional in Nepal to ensure this Privacy Policy is legally sound and appropriate for your business. You may also need to include specific clauses related to data protection regulations in Nepal if they exist.